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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) .NETFramework4.0
B) Microsoft Silverlight3.0
C) SQLServer2008 R2Express
D) Microsoft MVC

2. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
B) Disable the ACCCM Range Management feature in the Dialing Plan tab.
C) Enable the ACCCM In Range feature in the Dialing Plan tab.
D) Check the 'Do Not Sync' box in the Dialing Plan tab.

3. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Enter the language in the Language field that displays for each object.
B) Select the language in the ACCCM userInterface Language Meld for each location.
C) Enable Support Local Language in the System Parameters.
D) Check all of the required languagesin the System Language field drop down box duringinstallation

4. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you selectACCCM services
B) afteryou install Microsoft Windows 2008 Server R2
C) after you install the Microsoft SQLServer
D) after you install ACCOM

5. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) monthly, weekly, daily
B) dally, orthe number of minutes you select
C) weekly,daily,hourly
D) dally, hourly, or half-hourly
E) daily, or the number of seconds you select

Solutions: