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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?

A) CRM Analytics User
B) CLAAnalytics base admin
C) Loyalty Analytics User
D) Data pipeline user

2. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A) Salesforce Slack
B) Salesforce Marketing Cloud
C) Salesforce Order Management System
D) Salesforce Sales Cloud

3. The Loyalty Administrator for Northern Trail Outfitters (NTO) Insider program defines tier groups - Status Tier Group with a Fixed Model and Period of one year. The three tiers are defined - Silver (base), Gold (next tier), and Platinum (the highest tier).
Qualifying Points reset date is set at December 31,2022, with a frequency of one year.
Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO Insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16, 2023.
Which date would be the new Expiry date for this member after the tier is upgraded to Gold?

A) December 31,2024
B) March 16,2024
C) December 31. 2023
D) March 31, 2024

4. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Use the standard Order Lookup of the Transaction Journal Object
B) Use standard Order Lookup on the Loyalty Ledger object
C) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
D) Create a custom text field in Transaction Journal object to save the order purchased by the client.

5. Which set of features should a Consultant check before setting up expanded partner management?

A) Growth license, Prepaid Billing Type, Partner Transactions, Partner Conversion Factor O for Currencies
B) Advanced license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
C) Growth license, PostPaid Billing Type, Partner Ledgers, Partner Conversion Factor for Currencies
D) Advanced license, Partner Ledgers, Partner Transactions, Billing Type

Solutions: