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Instant Download Avaya : 2M00001A Questions & Answers as PDF & Test Engine
- Exam Code: 2M00001A
- Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
- Updated: Sep 18, 2026
- No. of Questions: 71 Questions and Answers
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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling Value Proposition | - Business benefits of Avaya Contact Center
|
| Avaya IP Office Contact Center Overview | - IP Office architecture and components
|
| Solution Components | - Avaya Contact Center Select features
|
| Integration and Deployment | - IP Office integration with contact center modules
|
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Which are four objection types that one may encounter when speaking to prospects? (Select four.)
- A. Integration Objections
- B. Category Objections
- C. Budget Objections
- D. Core Platform Objections
- E. Competitive Price Objections
Correct Answer: A,B,C,D 🗳️
If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?
- A. Avaya Contact Center Select
- B. Avaya Outbond Contact Express
- C. Avaya IP Office Contact Center
Correct Answer: A 🗳️
When meeting with a prospect they say: "Your solution looks great, but I don't have the budget to deploy it." Which statement could help you overcome this customer's objection? (Select one.)
- A. Really? Have you seen the results from "The Autonomous Customer 2013" survey? Their findings show how customers want to do business with businesses that make it easy to do business. Your customers don't necessarily want to call you and have just anyone helping them. Customers want to spend the least amount of time possible getting the answers they are looking for and we can help you make that happen.
- B. Are you sure you are comparing apples to apples? You need to look at the total cost for an accurate comparison. Capabilities such as call recording are included as part of Avaya solution (including IP Office licensing), but may be an additional cost with a competitor.
- C. What if we could transform your costly voice interactions into a lower cost to serve business model and at the same time help you generate additional revenue? Businesses use web chat for both sales and support situations. In fact, web chat is one of the lowest cost contact channels available to businesses today. With a lower cost structure and the opportunity for new revenue, you can potentially increase your profitability this would mitigate the upfront cost of replacing your current solution.
- D. What if I told you that Avaya has transformed IP Office and expanded our offerings to serve midsize businesses like yours? Our solutions provide businesses a scalable, redundant, and resilient system capable of handlingdemanding environments. Furthermore, our Contact Center solutions are based on existing solutions with years of mission-critical deployment experience.
Correct Answer: B 🗳️
Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
- A. Provides reporting and analytic tools to track caller behavior for continuous improvement.
- B. Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
- C. Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
- D. Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
Correct Answer: C 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)
- A. Recording and storage
- B. Inbound and Outbound
- C. Workforce Optimization
- D. Real-time monitoring
- E. Caller segmentation
Correct Answer: A,D,E 🗳️
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