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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

A) Above Physical Layer: Existing Data Network
B) Physical Layer: Existing Telecom Infrastructure
C) Productivity Requirements
D) Line of Business application integration needs
E) Current PBX/Key System Features and Dial Plan

2. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
B) Go to System > SMTP tab, put the email address used by IP Office to send the message.
C) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
D) Go to System > SMTP tab, put email address to the destination of all messages.
E) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.

3. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

A) IP500 T1/E1 Channels License
B) PRI-UNI Expansion Card
C) PRI24/PRI30 Expansion Card
D) IP500 VCM Channels License
E) VCM32

4. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) CCR
B) Voicemail Pro
C) one-X Portal
D) IIS
E) Contact Store

5. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) The agents monitored by CCR can only be in one group.
B) All agents in a CCR group need to have the same set type.
C) CCR must pull data from the highest numbered group of which the agent is a member.
D) Queuing groups are not supported for CCR.
E) Collective groups are not supported for CCR.

Solutions: