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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Enablement Licensing (EL)
B) Application Specific Licensing (ASL)
C) Advanced License (AL)
D) Standard License (SL)

2. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A) Avaya IX™ Workforce Engagement
B) Avaya Call Management System
C) Avaya Intelligent Customer Routing
D) Avaya Aura® Elite Multichannel

3. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) Elite Multichannel 6.6 supports WebLM Release 6.x.
B) Elite Multichannel 6.6 uses SSLv3
C) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
D) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.

4. Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A) Avaya Maestro
B) Capacity Planner
C) Avaya Update Manager
D) vCenter Manager

5. A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?

A) Engagement Designer Snap-In
B) Context Store Snap-In
C) Presence Snap-in D)
D) Enhanced Call Control Snap-in

Solutions: