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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

Question 1

A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A. Avaya has a long history of placing solutions in the contact-center environment.
B. Doing your due diligence with us will buy you sweat equity with IT.
C. In a way, aren't we all on the IT team?
D. Maybe we can help. What's keeping your agents from meeting their goals?
E. I've already got everything I need from the IT team, I need to hear it from you!

Question 2

Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?

A. Basic Edition
B. Preferred Edition
C. Essential Edition
D. Select Edition
E. Server Edition

Question 3

Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A. Live Monitor
B. Workforce Management
C. Desktop Trigger
D. Analyze module
E. Coach and Learn

Question 4

A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)

A. Avaya IP Office TM
B. Avaya DECT-6 wireless endpoints
C. Avaya Vantage K165 endpoints
D. Avaya J-169 desk phones
E. Avaya Aura

Solutions: