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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
B) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
C) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
D) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].

2. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A) Upgrade the Auxiliary EPM.
B) Restart httpd on the Auxiliary EPM.
C) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
D) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>

3. Which two statements about the "priority" of a campaign are true? (Choose two)

A) The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
B) The priority of the campaign determines when the campaign will start.
C) Available priorities are 1-5
D) Available priorities are 1-10
E) Campaign priority determines the media channels used by a campaign

4. A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?

A) The Oracle JDBC driver is installed automatically
B) http://support.avaya.com
C) http://www.oracle.com
D) The Experience Portal DVD

5. The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)

A) Media Processing Platform (MPP)
B) Experience Portal Manager (EPM)
C) Application Enablement Services (AES)
D) Avaya Media Servers (AMS)
E) Private Brain Exchange (PBX) servers

Solutions: