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Avaya 7304.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance, Troubleshooting & Diagnostics | 15% | - Common fault resolution - Software updates and patches - Log analysis and error diagnosis - System health monitoring |
| Installation & Initial Configuration | 20% | - Network and connectivity setup - Server installation and setup - Database configuration and parameters |
| System Administration & Management | 25% | - Mailbox and user administration - Shared distribution lists and services - System backup and restore procedures - Using CallPilot Manager |
| System Architecture & Overview | 20% | - System design and capacity planning - CallPilot platform components - Integration with Communication Manager |
| Feature & Service Configuration | 20% | - Advanced services and integration - Shared telephone messaging - Telephone remote service activation - Voice messaging and call answering |
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