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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A) Change the parameters and re-run the selection from Editor.
B) Change the parameters and re-run the selection from Monitor.
C) Change the parameters and re-run the selection from Command User Interface (CUI).
D) Change the parameters and re-run the selection from Analyst.

2. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Application Enablement Services (AES)
B) Communication Control Toolkit (CCT)
C) Telephony Server Application Programming Interface (TSAPI)
D) Telephone Application Programming Interface (TAPI)

3. Which Supervisor Application can be used to edit license server settings?

A) Monitor
B) Editor
C) Health Manager
D) Role Editor

4. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) N specified ports configured in dgswitch.cfg
B) MAXHIDSLOTS in master, cfg
C) PORTSinmaster, cfg
D) OPERATORS in master, cfg
E) H specified ports configuredindgswitch.cfg

5. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) Completion Code 98 and 19 are associated with Agent Owned Recall.
B) There can be more than one shadow job configured per calling list.
C) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
D) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).
E) Supervisors have to start the shadow jobs at the start of the day.

Solutions: