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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Selective View
B) Development Tracing
C) Snapshot
D) Resource View
E) Continuous log

2. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) Not a supported feature
B) There is no limit.
C) One backup per system
D) Limited to the number of systems in an SCN

3. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)

A) if telephones and system features have changed between loads
B) if hardware is compatible with the new version of IP Office
C) if all licenses will need to be renewed
D) if older IP Office applications are to be supported
E) if telephones need to be upgraded thereby increasing downtime

4. What does "IMAP support" mean in the IP Office UMS service?

A) A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
B) A user can receive voicemail messages only using MS Outlook.
C) All messages are forwarded to a user e-mail account and deleted on their telephone.
D) A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
E) A user can see/listen to voicemail messages via Web browser.

5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) ICR with account codes and CDR-enabled for billing.
C) ACD via VM Pro Campaign Manager and a campaign database
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

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