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Apple Macintosh Service Certification Sample Questions:
1. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
A) You want to check a Mac for accidental damage.
B) You need to verify that all installed applications have been updated.
C) You want to verify product functionality after a repair.
D) Your customer wants to run diagnostics on his Mac Pro.
2. Before you leave your bench to take a logic board to a storage place, you should put the board
A) On top of ESD shielding bag
B) On a metal table
C) Inside a card board box
D) Inside a ESD shielding bag
3. Which safety issue applies to the iMac (Mid 2010)?
A) Fragile glass panel breakage
B) Liquid coolant spillage
C) High voltage CRT discharge
D) Thermal grease toxicity
4. Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY
A) Outer plastic housing
B) Anode aperture
C) Yoke assembly
D) Front of CRT display
E) High voltage cable
F) Flyback transformer
5. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A) Remove the battery.
B) Remove the hard drive.
C) Remove the thermal module.
D) Install the battery cover.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B,C,E,F | Question # 5 Answer: D |

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