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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) DNS-based trunks
B) PSTN trunks
C) certificate-based trunks
D) enterprise trunks
E) registration-based trunks

2. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Activity Record
B) Customer Activity Record
C) Customer Session Record
D) Agent Session Record

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per second
B) 1000 requests per minute
C) 30 requests per second
D) 1800 requests per minute
E) 300 requests per minute

4. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Queue Task node
B) Create Conversation node
C) Add Participant node
D) Screen Pop node

5. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Agent idle timeout
B) SIP registration expiration timer
C) Queue wait threshold
D) Callback retry interval and queue backlog

Solutions: