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Instant Download Cisco : 642-162 Questions & Answers as PDF & Test Engine
- Exam Code: 642-162
- Exam Name: IP Contact Center Express Implementation Exam
- Updated: Sep 02, 2026
- No. of Questions: 70 Questions and Answers
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Cisco 642-162 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Designing IPCC Express System | 30% | - Feature Selection and Solution Sizing - Requirements Gathering and Capacity Planning - Deployment Architecture and Design |
| Installing and Configuring IPCC Express | 40% | - Initial Setup and Integration with CUCM - Configuring IP IVR and Call Flows - Software and Hardware Installation - Provisioning Agents, Users and Resources |
| Troubleshooting IPCC Express | 10% | - Integration and Connectivity Issues - Call Flow and Application Troubleshooting - Common Issues and Diagnostic Tools |
| Operating and Maintaining IPCC Express | 20% | - System Monitoring and Reporting - Backup and Restore Procedures - License Management and Upgrades |
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