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Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Recording, Quality, and Compliance | - Quality management
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| Topic 2: Integrations and Advanced Features | - External integrations
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| Topic 3: User and Workforce Management | - User administration
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| Topic 4: Contact Center Configuration | - Queues and routing
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| Topic 5: Reporting and Analytics | - Operational reporting
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| Topic 6: Genesys Cloud Platform Fundamentals | - Platform architecture and core concepts
|
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