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HP HP2-B85 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology & Benefits | 20% | - Printing technologies and specifications - Security and manageability features - Energy efficiency and environmental features |
| Solutions & Applications | 15% | - Supplies and service options - Document workflow and software solutions - Horizontal and vertical industry use cases |
| HP Imaging and Printing Portfolio | 30% | - Large format and production printing - Inkjet and LaserJet product families - MFP and digital sending solutions |
| Customer Needs & Sales Process | 25% | - Understanding customer business challenges - Matching solutions to customer requirements - Imaging and printing assessment methodology |
| Competitive Positioning | 10% | - HP differentiators vs competitors - Value proposition and ROI communication |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is one objective of researching customer industries prior to making sales calls?
A) to develop an understanding of regulatory issues for that industry
B) to develop core expertise in the customer's industry
C) to uncover industry secrets
D) to uncover contacts in related businesses
2. Which HP technology is designed to simplify printer driver management?
A) HP Color Access Control
B) HP Instant Support
C) HP Easy Printer Care
D) HP Universal Print Driver
3. Which HP technology delivers high quality output and smaller file sizes?
A) HP ColorREt
B) HP PhotoRes
C) HP BestRes
D) HP FastRes
4. What is the key driver in a consultative type of sale?
A) salesperson's victory
B) short-term planning
C) perceived customer benefits
D) the product itself
5. Which print job is typical for a horizontal application?
A) posters
B) 1:1 documents
C) letterheads
D) health records
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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