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HP HP2-H29 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Selling and Positioning | - Competitive differentiation in retail POS market - Mapping HP POS solutions to customer scenarios |
| Support, Maintenance, and Lifecycle Management | - Lifecycle management of POS solutions - Warranty and service offerings |
| Deployment and Integration Considerations | - Implementation and rollout best practices - System integration and compatibility considerations |
| HP Retail Point of Sale Portfolio Overview | - HP POS hardware components (terminals, printers, peripherals) - HP retail solution positioning and value proposition |
| Retail Environment and Customer Requirements | - Retail industry workflows and operational needs - Customer pain points in point-of-sale deployments |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
1. The sales process includes the soft close, the assumptive close, and the aggressive close. What is the fourth type of close?
A) the trial close
B) the forced close
C) the assured close
D) the unspoken close
2. Which type of HP in-store solution includes HP RP3, RP5, and RP7 retail systems?
A) self service solution
B) digital signage solution
C) point of sale solution
D) mobility solution
3. Why is HP focusing on specific retail and hospitality sub-verticals?
A) because these sub-verticals are likely to already use HP solutions in printing and IT
B) because these sub-verticals are likely to convert to POS technologies in the near term and have the capital to do it
C) because these sub-verticals represent the most progressive businesses in the retail industry
D) because POS is a critical part of their business and these customers are quick to adopt new technologies
4. Which key global technology trend is driving retail?
A) the need to compete with online vendors
B) the use of standard PCs in place of POS solutions
C) cross channel, mobile, customer intimacy, data analytics and cloud
D) global compliance to green initiatives
5. What does HP aim to deliver to its retail and hospitality customers?
A) a connected experience across all customer touch points
B) a differentiated customer experience across channels
C) ways to attract customers through websites, smartphone apps. and social apps
D) faster connection speeds that improve efficiency on the sales floor
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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