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Instant Download Huawei : H19-304 Questions & Answers as PDF & Test Engine
- Exam Code: H19-304
- Exam Name: Huawei Certified Pre-sales Associate-Unified Communications
- Updated: Sep 19, 2026
- No. of Questions: 148 Questions and Answers
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Huawei H19-304 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Unified Communications Basic Concepts | 20% | - TDM and VoIP fundamentals - Key protocols and standards - Unified communications architecture and evolution |
| Advanced Services and Solution Design | 20% | - Unified communication value-added services - Typical pre-sales case analysis - Network planning and deployment considerations |
| Huawei eSpace IPT Solution Overview | 25% | - Solution positioning and application scenarios - IAD and IP terminal devices - U1900 series gateway features |
| Basic Call Services and Deployment | 25% | - Auto-attendant and voice mail services - Intra-office and inter-office call routing - Number conversion and dial plan design |
| Product Specifications and Competitive Advantages | 10% | - Huawei UC product portfolio - Solution comparison and advantages |
Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:
In the contact center, the agent interface is the working system of the agent. Different customers have different usage habits, so the agent interface often needs to be customized.
What secondary development interfaces Huawei provides for business customization. () (multiple choices in this question)
- A. OCX
- B. Web service
- C. JTAPI
- D. TSAPI
Correct Answer: A,B,C 🗳️
The site recording of the eSpace UC solution supports automatic recording, user-controlled recording, recording of conferences and three-way calls. ()
- A. FALSE
- B. TRUE
Correct Answer: B 🗳️
Each IVR process and skill queue can have a business type to facilitate reporting statistics by business type. ()
- A. FALSE
- B. TRUE
Correct Answer: B 🗳️
The U2980's built-in video gateway capability enables multiple video capabilities without the need for third-party video system integration. ()
- A. FALSE
- B. TRUE
Correct Answer: B 🗳️
There are many types of call forwarding methods in Huawei Contact Center, including the following: () (multiple choices in this question)
- A. Specify the transfer to the private queue of the specified agent.
- B. Release the transfer, regardless of success or failure, the agent releases the call.
- C. Successfully transferred, the transfer is successful, the agent releases the call.
- D. Suspend and transfer to the automatic voice process. After the call is processed, the call is transferred back to the original agent for further processing.
Correct Answer: A,B,C,D 🗳️
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