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Instant Download IBM : C9020-971 Questions & Answers as PDF & Test Engine
- Exam Code: C9020-971
- Exam Name: IBM Enterprise Storage Technical Support
- Updated: Sep 15, 2026
- No. of Questions: 55 Questions and Answers
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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Backup, Recovery and Data Protection | 15% | - Snapshot and FlashCopy - Replication and Mirroring - Archive and Retention |
| Maintenance and Support | 15% | - Support Portal and Resources - Replacement Procedures - Firmware and Software Upgrades |
| IBM Storage Product Overview | 20% | - FlashSystem Family - Storwize / SAN Volume Controller - DS8000 Series - IBM Spectrum Storage Suite - XIV Storage System |
| Troubleshooting and Problem Determination | 25% | - Diagnostic Tools and Utilities - Connectivity and Path Failures - Error Log Analysis - Performance Issues |
| Installation and Configuration | 25% | - Network Connectivity and SAN Configuration - Hardware Installation - Software Setup and Initialization - System Planning and Requirements |
IBM Enterprise Storage Technical Support Sample Questions:
Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?
- A. Storwize V7000 Unified
- B. DS88870
- C. XIV
- D. SONAS
Correct Answer: A 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
Which solution offers compression?
- A. DS8870
- B. FlashSystem 840
- C. XIV
- D. FlashSystem V840
Correct Answer: B 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
A customer has installed IBM Spectrum Control and its components.
Which IBM software product provides the core capabilities to manage the underlying hardware?
- A. Tivoli Flashcopy Manager
- B. Tivoli Storage Productivity Center
- C. SmartCloud Orchestrator
- D. OpenStack
Correct Answer: C 🗳️
A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?
- A. IBM Spectrum Control
- B. Fabric Manager
- C. IBM Director
- D. IBM Spectrum Virtualize
Correct Answer: C 🗳️
A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?
- A. Place the order with height and weight reduction delivery.
- B. Place the order with just 1 TB drives.
- C. Place the order, then have the installer take apart and reassemble the XIV.
- D. Place the order with only 6 modules then perform a MES upgrade.
Correct Answer: C 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
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