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IBM Information Management Front End Tools and Processes Sample Questions:

1. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) PATCH file within the patch or fix download
B) contact the engineer who created the patch
C) the README file contained in the patch/fix download
D) the product set information database

2. What is purpose of the Assist on Site (AOS) tool?

A) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
B) It is a remote tool by which a BackEnd engineer can contact their customer.
C) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
D) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.

3. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 3 business days
B) 4 hours
C) 5 business days
D) 1 hour

4. Which actions can customers perform using the Electronic Service Request tool?

A) open, requeue and close their PMRs
B) open, update or search for their PMRs
C) open and close their PMRs
D) open and escalate their PMRs

Solutions: