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Instant Download ISEB : ISEB-ITILV3F Questions & Answers as PDF & Test Engine
- Exam Code: ISEB-ITILV3F
- Exam Name: ITIL Foundation Certificate in IT Service Management
- Updated: Oct 18, 2026
- No. of Questions: 162 Questions and Answers
- Download Limit: Unlimited
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ISEB ISEB-ITILV3F Exam Overview:
| Certification Vendor: | ISEB / AXELOS |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL V3) |
| Exam Number: | ISEB-ITILV3F |
| Available Languages: | Spanish, French, Chinese, Japanese, Dutch, English, Portuguese, German |
| Related Certifications: | ITIL V3 Intermediate ITIL Master ITIL V3 Expert |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Exam Format: | Multiple-choice single answer, Closed-book |
| Exam Price: | USD $180–$320 / GBP £150–£260 |
| Recommended Training: | BCS Accredited Training AXELOS Official Training |
| Exam Registration: | Official Registration (PeopleCert) ISEB / BCS Exam Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored remote exam or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; no prior certification required |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-v3-foundation |
ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selected Processes | 15% | - Incident Management - Problem Management - Change Management - Service Level Management |
| Generic Concepts and Definitions | 20% | - Business case and service portfolio - Key terminology and definitions - Service assets and configurations |
| Technology and Architecture | 5% | - Architecture considerations - Supporting tools and systems |
| Service Management as a Practice | 15% | - Service and service provider types - Concept and definition of service management - Stakeholders and value creation |
| Functions and Roles | 10% | - Service Desk - Application Management - Technical Management - Key roles: Process Owner, Service Owner |
| Key Principles and Models | 15% | - Governance and risk management - Process model and characteristics - Deming Cycle |
| ITIL Service Lifecycle | 20% | - Service Operation - Service Strategy - Service Design - Service Transition - Continual Service Improvement |
ISEB-ITILV3F Exam Facts, Early Starts and Safety Nets
- Key Principles and Models (15%)
- Functions and Roles (10%)
- Technology and Architecture (5%)
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
Where should details of a Workaround always be documented?
- A. The IT Service Continuity Plan
- B. The Availability Management Information System
- C. The Service Level Agreement (SLA)
- D. The Problem Record
Correct Answer: D 🗳️
Service Transition contains detailed descriptions of which processes?
- A. Service Level Management, Service Portfolio Management, Service Asset and
Configuration Management - B. Service Asset and Configuration Management, Release and Deployment Management,
Request Fulfilment - C. Change Management, Capacity Management Event Management, Service Request
Management - D. Change Management, Service Asset and Configuration Management, Release and
Deployment Management
Correct Answer: D 🗳️
Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?
- A. Service Level Management
- B. Performance Management
- C. Service Asset and Configuration Management
- D. Event Management
Correct Answer: D 🗳️
Which of the following is step 1 in the 7 Step Improvement Process?
- A. Prepare for action
- B. Define what you should measure
- C. Where are we now?
- D. Identify gaps in Service Level Agreement (SLA achievement
Correct Answer: B 🗳️
Which process will regularly analyze Incident data to identify discernable trends?
- A. Service Level Management
- B. Change Management
- C. Event Management
- D. Problem Management
Correct Answer: D 🗳️
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