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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

Where should details of a Workaround always be documented?

A. The IT Service Continuity Plan
B. The Availability Management Information System
C. The Service Level Agreement (SLA)
D. The Problem Record

Question 2

Service Transition contains detailed descriptions of which processes?

A. Service Level Management, Service Portfolio Management, Service Asset and
Configuration Management
B. Service Asset and Configuration Management, Release and Deployment Management,
Request Fulfilment
C. Change Management, Capacity Management Event Management, Service Request
Management
D. Change Management, Service Asset and Configuration Management, Release and
Deployment Management

Question 3

Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?

A. Service Level Management
B. Performance Management
C. Service Asset and Configuration Management
D. Event Management

Question 4

Which of the following is step 1 in the 7 Step Improvement Process?

A. Prepare for action
B. Define what you should measure
C. Where are we now?
D. Identify gaps in Service Level Agreement (SLA achievement

Question 5

Which process will regularly analyze Incident data to identify discernable trends?

A. Service Level Management
B. Change Management
C. Event Management
D. Problem Management

Solutions: