The official Microsoft Dynamics 365 Customer Experience Analyst outline divides the exam into 5 major domains. The three that carry the most weight are Configure Data Ingestion (20-25%), Configure Customer Data Privacy Settings and Establish Data Policies (20-25%), and Manage Overlapping Identities and Unify Customer Profiles (15-20%). You can see the full breakdown in the topics section above, and the 138 practice questions at Lead2Passed cover every listed domain.

The Microsoft Dynamics 365 Customer Experience Analyst exam presents 40-60 and allows 120 minutes. That pacing works out to a bit more than a minute per question, so timed practice matters — the Lead2Passed Desktop and Online Test Engines both let you rehearse under exam-style time limits before the real thing.

Microsoft recommends the following training and study resources for the Microsoft Dynamics 365 Customer Experience Analyst exam:

Official courses are a solid foundation, and many candidates pair them with the 138 practice questions from Lead2Passed to test whether the material actually sticks under exam-style conditions.

The MB-280 exam is a Microsoft certification exam that validates the knowledge outlined in the official Microsoft Dynamics 365 Customer Experience Analyst syllabus shown above. It is associated with the following credential paths: Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate. Employers in 2026 continue to treat Microsoft credentials as reliable proof of skill, which is why the exam attracts candidates at many career stages. Lead2Passed supports your preparation with 138 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.

Recommended: Familiarity with Microsoft Dynamics 365 Customer Insights and basic data analytics concepts. No mandatory prerequisites, but hands-on experience is beneficial. For the most current eligibility details, always confirm on the official Microsoft exam page before you schedule.

Lead2Passed backs your purchase with a written refund commitment: if you take the Microsoft Dynamics 365 Customer Experience Analyst exam within 60 days of purchase and do not pass, you can claim a full refund. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer to keep studying instead? You can exchange for two free exam products of equal value while keeping your original product's update service. Orders are delivered by email within 1 minute — if nothing arrives within 2 hours, contact support and the team will sort it out.

The passing score for the Microsoft Dynamics 365 Customer Experience Analyst exam is 700/1000, and the registration fee is $165 USD. Since a retake means paying the fee again, it makes financial sense to walk in prepared — a self-test with the Lead2Passed practice engines shows you roughly where you stand before you spend that money.

Every purchase includes the full set of 138 practice questions for the Microsoft Dynamics 365 Customer Experience Analyst exam in all three formats — a printable PDF prepared by experts, a Desktop Test Engine for Windows with two practice modes that simulates the real exam environment offline, and an Online Test Engine that runs in any browser on Windows, Mac, Android, and iOS with test history and performance review. You can install the products on unlimited computers, try a free demo first, and receive free updates for 365 days. When your update year ends, renewal comes at 50% off.

Online proctored (Pearson VUE) or in-person testing center Registration for the Microsoft Dynamics 365 Customer Experience Analyst exam is handled through these official channels:

Book early — popular testing windows fill quickly, and your Lead2Passed practice questions will be waiting in your inbox within 1 minute of purchase.