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NHA Phlebotomy Technician Certification Exam (CPT) Sample Questions:

1. Which of the following actions should a phlebotomist take when a specimen requires immediate processing?

A) Mark it as routine and batch it with other specimens.
B) Leave it at the collection station until the next courier pickup.
C) Deliver or process it according to stat or time-sensitive protocol.
D) Refrigerate it overnight.

2. Which of the following actions demonstrates active listening by a phlebotomist?

A) Restating the patient's concern for clarification
B) Looking away while the patient speaks
C) Interrupting the patient to save time
D) Explaining that all patients feel the same way

3. Which of the following forms accompanies a toxicology drug screen for legal purposes?

A) Requisition
B) Encounter
C) CMS 1500
D) Chain of custody

4. Which of the following collection sites is appropriate for a dermal puncture on an infant?

A) Tip of the index finger
B) Medial or lateral plantar surface of the heel
C) Posterior curvature of the heel
D) Arch of the foot

5. Which of the following should a phlebotomist review on a requisition prior to collection for an outpatient draw?

A) Allergies
B) Medications
C) Insurance authorization
D) Specimen requirements

Solutions: