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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two steps are needed to create a new business object in Digital Customer Service?

A) Assign object access roles to an administrative user.
B) Map a Visual Builder Cloud Service business object to the object API.
C) Assign the new business object to a new component.
D) Assign the new business object to a page.

2. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Choose all optional result columns.
B) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
C) Do not choose any optional criteria columns.
D) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

3. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Lock the Profile Option for editing.
B) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
C) Select View > Detach.
D) Unlock and publish the new selected profile value.
E) Modify the Profile Value and save.
F) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

4. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
B) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
C) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
D) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
F) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".

5. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Queue
B) Manage Service Request Severities
C) Manage Service Request Categories
D) Manage Service Request Resolutions
E) Manage Service Request Status Values
F) Manage Service Request Products

Solutions: