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Instant Download Oracle : 1Z0-1064-26 Questions & Answers as PDF & Test Engine
- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Updated: Sep 25, 2026
- No. of Questions: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 2: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 3: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 4: Redwood UX and AI Features | - Redwood interface configuration
|
| Topic 5: Data Migration and Integration | - Data import/export
|
| Topic 6: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 7: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Topic 8: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 9: Work Assignment and Routing | - Omnichannel routing
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Which two steps are needed to create a new business object in Digital Customer Service?
- A. Assign object access roles to an administrative user.
- B. Map a Visual Builder Cloud Service business object to the object API.
- C. Assign the new business object to a new component.
- D. Assign the new business object to a page.
Correct Answer: A,B 🗳️
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Choose all optional result columns.
- B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
- C. Do not choose any optional criteria columns.
- D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
Correct Answer: B,C,D 🗳️
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Lock the Profile Option for editing.
- B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- C. Select View > Detach.
- D. Unlock and publish the new selected profile value.
- E. Modify the Profile Value and save.
- F. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
Correct Answer: B,D,E 🗳️
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?
- A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
- B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
- C. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
- D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
- E. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
- F. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
Correct Answer: D 🗳️
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
- A. Manage Service Request Queue
- B. Manage Service Request Severities
- C. Manage Service Request Categories
- D. Manage Service Request Resolutions
- E. Manage Service Request Status Values
- F. Manage Service Request Products
Correct Answer: A,C,E,F 🗳️
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