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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Create a variable to contain the address and update all answers to include it.
B) Search for all answers that have the address and update.
C) Call support and have them run a search and replace on the database.
D) Create a standard text to include the new address and update all the answers to include it.

2. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) The answer article is not assigned to any staff member/staff agent.
B) There is no answer content added to the answer article.
C) There is no search term added in the answer keyword list.
D) The answer is not assigned to any product/category that is visible to a customer.
E) The answer status is not set to public or custom status of status type "public".
F) There is no display position defined for the answer article.

3. Which statement is true about generic objects?

A) A genericobject representation must be built for custom objects.
B) CRUD operations cannot be performed with generic objects.
C) Batching and chaining operations are supported only by generic objects.
D) A generic object representation must be built for handling standard objects.

4. A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

A) It cannot change product/category of articles.
B) It can change views of articles.
C) It can publish and un-publish articles.
D) It cannot change the owner of articles.
E) It can request translations of articles.
F) It cannot delete articlesfrom the Content Type.

5. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Bucket Filter
B) Auto Filter
C) Applied Filter
D) Rollups
E) Slicing

Solutions: