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Pegasystems Certified System Architect (CSA) 74V1 Sample Questions:

1. An organization requests the following behavior for a case type that allows customers to place orders for fulfillment.
When the customer logs in:
The application identifies the customer upon login.
The case type lists the last 10 orders placed by the customer.
The customer can select one of the previous 10 orders as the basis for the current order.
Select each piece of Information on the left and drag it to the appropriate Clipboard Location.

2. Which of these options are typically configured on a dynamic layout? (Choose Two)

A) Align columns and rows to present data in a spreadsheet
B) Label Positioning
C) Alignment of field values
D) Number of columns in each row

3. Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information from the customer.
The merchant is notified and given 15 days to dispute the fraud claim.
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account. How do you name the step where the agent investigates the claim for fraud?

A) Claim Investigation
B) Investigate Fraud
C) Fraud Claim
D) Investigate Claim

4. Which two statements demonstrate the role of a report? (Choose Two)

A) Reports are used to assess process performance.
B) Reports are used to select items from a list while working in an assignment.
C) Reports are used to update data in a database.
D) Reports are used to source a list of selectable items while working in an assignment.

5. When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement the requirements so each approver can work independently?

A) Create an approval step with cascading approval.
B) Create business logic to route to the different approvers.
C) Route to a workbasket where all three roles have access.
D) Create three parallel processes with approval assignments.

Solutions: