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SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
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