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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. In the Service Desk, how can you search for SAP Notes?

A) Via the Tab SAP Notes in the message
B) Via transaction SNOTE_SEARCH
C) Via transaction SNOTE
D) Via transaction SAP_NOTE

2. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Incident Processor
B) Service Consultant
C) Support Coordinator
D) Sales Executive

3. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A) Keep the solutions only in the previously solved messages.
B) Document solutions and share this information with your colleagues.
C) Contact the customer to find out what the solution was for their solved message.
D) Each customer and message is unique so previous solutions are not useful.

4. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Desk
B) Solution Monitoring
C) Backup and Recovery
D) Service Marketplace

5. What type of reports can be produced with SAP EarlyWatch Alert?

A) Reports exclusively without graphics
B) Reports with animations
C) Reports exclusively with graphics
D) Reports with or without graphics

Solutions: