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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The problem description is a summary.
B) The message refers to only one problem.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The reporter has selected the correct SAP support center.

2. Which of the following deliverables is part of both Enterprise and Standard Support?

A) SLA based delivery
B) 24*7 End-to-end Root Cause Analysis
C) Access to SAP Notes database
D) 24*7 support advisory interaction

3. What is recommended communication behavior if a message has a long life cycle?

A) Sorry for the time taken but I was working on a more important customer's issue.
B) I am the only person with this skill so it cannot be escalated.
C) I am going to be on holiday for two weeks please wait until I get back.
D) I need to work with my manager to get a plan around how to get a solution.

4. What should the partner do when receiving a new message from an end user?

A) Forward it to SAP and advise the end-user of the current situation.
B) Undertake the support Level 1 and 2 tasks corresponding to primary support services.
C) Recommend to the end user to install the latest patch.
D) Call SAP Support for suggestions.

5. What are key success factors in message solving? (Choose two)

A) Focus on solving the customer's issue.
B) Put yourself in the customer's shoes.
C) Work without additional help.
D) At first, try to guess.

Solutions: