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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A. Customer First scheduling
B. Resource Schedule Optimization
C. Global optimization
D. Emergency scheduling

Question 2

At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A. Mobile, Agent, and Resource
B. Dispatcher
C. Agent and Resource
D. Agent

Question 3

Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

A. A new Entitlement Process requires selecting a single Entitlement Process Type.
B. An Entitlement Process must be applied to both Cases and Work Orders.
C. A single Milestone can be added to both Case and Work Order Entitlement Processes.
D. Milestones for Work Orders can be set up from the metadata API.
E. Milestones for Work Orders can be configured in Setup.

Question 4

AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A. Ensure the product items are available in inventory.
B. Add the product fields to the work order layout.
C. Include the required products in the work type.
D. Create a flow to add the products to the work order.

Question 5

Universal Containers hasdiscovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A. Reschedule the Service Appointment for the new date.
B. Create a new Work Order and Service Appointment.
C. Reschedule the Work Order for the new date.
D. Create a new Service Appointment on the original Work Order.

Solutions: