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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Governance & Observability | 10% | - AI governance
|
| Topic 2: Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| Topic 3: AI Agents | 35% | - Agent setup and orchestration
|
| Topic 4: Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Topic 5: Prompt Engineering | 20% | - Grounding techniques
|
Salesforce Certified Agentforce Specialist Sample Questions:
1. An Agentforce is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the AX Specialist to achieve this?
A) User Utterances dashboard
B) Agent Event Logs dashboard
C) AI Audit & Feedback Data dashboard
2. At Universal Containers, a sales manager is tackling a tough challenge as several new junior sales reps struggle with objection handling and price negotiations for complex deals. The manager lacks the time to personally guide each sales rep through their specific customer scenarios before their critical meetings. The junior sales reps have asked for a tool that would allow them to practice their pitches by simulating tough conversations and receive personalized feedback that is specific to the commerce opportunity they are working on. Which Salesforce solution should an Agentforce Specialist recommend?
A) SDR Agent
B) Sales Coach
C) Employee Coach
3. An Agentforce Specialist created a Field Generation prompt template. What should the Agentforce Specialist do to expose the template to the user?
A) Use a screen flow to associate the Field Generation prompt template.
B) Associate the template with the form field on the Lightning page.
C) Call a template using an autolaunched flow.
4. Universal Containers implemented Agent for its users. One user complains that Agent is not deleting activities from the past 7 days. What is the reason for this issue?
A) Agent does not support the Delete Record action.
B) Agent does not have the permission to delete the user's records.
C) Agent Delete Record Action permission is not associated to the user.
5. A developer is using the Salesforce CLI to deploy agent components from a sandbox to production. They recently made a change to several topics, instructions, and actions. Which metadata component should the developer include in their package.xml file that contains all of the topics and actions an agent will interact with?
A) BotBundle
B) genAiPlannerBundle
C) EinsteinAiPlannerBundle
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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