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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.
What can the consultant recommend to improve these OmniScripts?

A) Create a reusable OmniScript to update address information.
B) Use a DataRaptor Transform to standardize the data format.
C) Create new versions of the OmniScripts to collect the address information.
D) Add an address typeahead element to all the OmniScripts.

2. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

A) Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
B) Deploy the existing OmniScript to the Community portal using OmniOut.
C) Duplicate the existing OmniScript and deploy the new script on the website.
D) Embed the existing OmniScript as a reusable component within a new Community OmniScript.

3. A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?

A) DataRaptor Extract with Chaining
B) DataRaptor Turbo Extract
C) Calculation Procedure and DataRaptor Turbo Extract
D) Integration Procedure and DataRaptor Turbo Extract

4. A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?

A) DataRaptor Post Action between Step 2 and Step 3
B) Integration Procedure Action between Step 2 and Step 3
C) Integration Procedure Action inside Step 3
D) DataRaptor Post Action inside Step 2

5. A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers

A) Combine the three steps into one step
B) Create a reusable OmniScript for this process
C) Use a single DataRaptor to save the information
D) Configure the save for later property

Solutions: