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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking questions.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)

A) Archive the channel and create a new channel to eliminate the noise.
B) Encourage employees to direct message the HR team with questions and confidential information.
C) Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
D) Limit the posting permissions to Org Admins, plus specific people.

2. You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)

A) Confirm the channel naming conventions they might use.
B) Ensure you have an available resource to serve as a Workspace Admin.
C) Determine if the project team is using Slack workflows to automate processes.
D) Identify the tools the project team plans to use to track their progress.

3. You're a Workspace Admin looking to set up a user group for a new hire class your organization has recently hired.
What is a key benefit of setting up a user group for these individuals?

A) Admins can foster a sense of community by creating a group-only direct message (DM).
B) These users will only be granted access to the channels that they've been added to, ensuring that other organization channels remain confidential until they complete their onboarding.
C) The user group can then be added to all relevant new-hire and onboarding channels, ensuring that no one gets left behind or is accidentally excluded from any channels they should be in.
D) When writing a message from any of their workspaces on the Enterprise Grid, any member can send a notification to the new hires with one @mention.

4. When advising team members on the best practices of threading, what should you tell them is an effective way of using threads?

A) To add responses such as "thank you" or "I'm looking into it" without cluttering the channel needlessly
B) To ensure that others in a channel will be notified of new messages
C) To use slash commands without disturbing the rest of the channel members
D) To make multiple discussions in the same channel easier to follow

5. You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.
What is the reason you can't find the external contact on Slack Connect?

A) The external organization is using a free version of Slack.
B) The external organization has turned off Slack Connect.
C) The external organization will not be discoverable as you don't have a Slack Connect channel with them yet.
D) The external organization has turned off Slack Connect Discoverability.

Solutions: