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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tools and Artifacts | 23% | - Design documentation and alignment tools - Discovery and research techniques - Opportunity framing and prioritization frameworks - Roadmapping and solution visualization - Journey mapping and system modeling |
| Leveraging Adjacent Roles & Skills | 19% | - Guiding solution delivery and iteration - Collaborating with development, UX, and business teams - Aligning design with Salesforce ecosystem capabilities - Applying systems thinking and platform knowledge - Identifying technical and business capabilities |
| Intangible Deliverables | 26% | - Building strategic alignment and consensus - Relationship and stakeholder management - Facilitation and cross-discipline collaboration - Influencing decision-making and advocacy - Vision communication and storytelling |
| Value Design | 32% | - Strategic rationale and future implications - Feasibility, desirability, and viability assessment - Ethics, values, and user-centric principles - Co-creation and stakeholder engagement methods - Problem framing and challenge statements |
Salesforce Certified Strategy Designer Sample Questions:
1. Which of the three levels in which Human Centered Design can be applied is described here: Focused on the creation and development of connections between people, companies and groups.
A) Service Design
B) Relationship Design
C) UX Design
2. What can be used to modify the CASE record layout with other components?
A) The Lightning App Builder
B) Service Console
C) Lightning Console
D) App Manager
3. In which phase of the Challenge Scoping process must researchers ask themselves the following question: Why is this strategy the right one for this given challenge?
A) Understand the need
B) Establish the problem-solving approach
C) Identify measures of success and potential risk
D) Articulate the opportunity for design
E) Create a project plan
4. Prompts should be used during Brainstorming sessions, to incite creative thinking.
A) FALSE
B) TRUE
5. Considering the Jobs To Be Done Framework, why does a customer buy an on-line test?
A) To pass the exam
B) To learn about a topic
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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