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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is the MOST important element to consider when selecting a patient experience survey vendor for an organization?

A) Ability to provide reliable longitudinal data
B) Use of externally validated and reliable survey instruments
C) Pricing of the vendor ' s services
D) Use of the vendor by competitors

2. Which statement BEST describes experience-based co-design (EBCD)?

A) EBCD should be used for stand-alone projects and not integrated with other organizational work.
B) EBCD offers an opportunity for dialogue providing insights into the meaning of patient feedback.
C) EBCD primarily focuses on the use of quantitative data such as patient satisfaction surveys.
D) EBCD focuses solely on the patient and family perspective and typically does not include the perspectives of caregivers.

3. Which of the following is an identified barrier to care for those in marginalized populations?

A) Lack of community partnerships
B) Ease of access
C) Poor communication
D) Fear of stigma

4. What is the FIRST step in creating cultural change in an organization?

A) Creating a sense of urgency
B) Creating a sense of commitment
C) Creating empathy among employees
D) Creating a sense of engagement

5. A new patient check-in process was implemented to reduce wait time. What is the BEST approach to examine if the updated process is meeting its intended goal?

A) Direct observation
B) Patient focus group
C) Role play scenario
D) Quantitative survey

Solutions: