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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

A) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.
B) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
C) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
D) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
E) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.

2. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) PORTS in master.cfg
B) MAXHIDSLOTS in master.cfg
C) OPERATORS in master.cfg
D) lines configured in dgswitch.cfg

3. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the mid-tier processes on the primary dialer only.
B) Stop and start the LDAP service on the primary dialer only.
C) Stop and start the LDAP service on the primary and secondary dialers.
D) Stop and start the dialer processes on the primary and secondary dialers.

4. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) The dialer's disk capacity was not sized properly when the dialer was installed.
B) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
C) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
D) A database backup has not been run recently.
E) The db_maintenance script is not scheduled in cron.

5. To configure the opt-out feature for a virtual job, you need to select the check-box against "Should 'opt outs' be enabled". This enables other configuration parameters for this feature.
Which three configuration parameters are correct? (Choose three.)

A) Message to be played when opt-out fails : 1
B) When opt-out happens, transfer to : Transfer to an outbound job
C) Opt-out Digit: 5
D) Opt out Digit: #
E) When an opt-out happens, transfer to .. : Transfer to a VDN

Solutions: