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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS holds data longer than CMS
B) BCMS will not collect data if the link to the CMS is down.
C) BCMS records the call at the start of the call, and CMS records the call at the end.
D) CMS records the call at the start of the call, and BCMS records the calf at the end

2. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /cms/install/canfig.sog
B) /var/adm/messages
C) /tmp/install.log
D) /cms/install/logdir/adminlog
E) /var/log/cms_nstall.log

3. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) It is not necessary far either the reporting adjunct or the switch release to change.
B) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
C) Only the switch release in the CMS needs to be changed to CM6.
D) Both the reporting adjunct the switch and the switch release in the CMS need to be updated

4. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use the add station next CM SAT command to program each telephone set and assign buttons
B) Create a template telephone set and use the duplicate station xxxx CM SAT command
C) Use CMS to perform the bulk administration of telephone sets and buttons.
D) Create a template telephone set and use the qcopy station xxxx CM SAT command

5. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET MGT Port
B) SER MGT Port
C) XVR-300XB port
D) NET 1Port

Solutions: