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Instant Download Avaya : 6202.1 Questions & Answers as PDF & Test Engine
- Exam Code: 6202.1
- Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
- Updated: Jul 24, 2026
- No. of Questions: 65 Questions and Answers
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Avaya 6202.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 15% | - Backup and restore procedures - Log analysis and diagnostics - Common connectivity and performance issues |
| Topic 2: Upgrades and Integration | 10% | - Integration with third-party applications - Software version upgrades |
| Topic 3: System Administration and Features | 25% | - Call routing and scripting - Contact Center Manager configuration - Agent and supervisor configuration - Reporting and monitoring setup |
| Topic 4: Architecture and Components | 20% | - Integration with Avaya Aura Communication Manager - Hardware and software requirements - Avaya Aura Contact Center solution overview |
| Topic 5: Installation and Configuration | 30% | - Core component installation - Network and database configuration - Server OS preparation and setup - Licensing and activation |
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