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EX0-115日本語
  • Exam Code: EX0-115
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (EX0-115日本語版)
  • Updated: Sep 21, 2026
  • No. of Questions: 136 Questions and Answers
  • Download Limit: Unlimited
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Reference: https://www.exin.com/pt/certifications/it-service-management-foundation-based-iso-iec-20000-exam?language_content_entity=en

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The Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in an Exin IT Service Management Foundation based on ISO / IEC 20000. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Exin IT Service Management Foundation based on ISO / IEC 20000 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Exin IT Service Management Foundation based on ISO / IEC 20000 then he should take this exam.

The benefit in Obtaining the EX0-115 Exam Certification

  • After completion of Exin IT Service Management Foundation based on ISO / IEC 20000 Candidates receive official confirmation from Exin that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
  • When Candidates applying for a job or looking to promotion in their current position, an Exin IT Service Management Foundation based on ISO / IEC 20000 Certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
  • Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
  • Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
  • Becoming Exin IT Service Management Foundation based on ISO / IEC 20000 means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average, an Exin Certified Exin IT Service Management Foundation based on ISO / IEC 20000 member of staff is estimated to be worth 30% more to a company than their uncertified professionals.

EXIN EX0-115日本語 Exam Syllabus Topics:

SectionObjectives
ISO/IEC 20000 Framework- Service Management System (SMS)
  • 1. SMS structure and requirements
    • 2. Scope and governance of SMS
      - ISO/IEC 20000 Standards Overview
      • 1. Alignment with IT service delivery
        • 2. Core principles of ISO/IEC 20000
          Service Lifecycle Processes- Service Design and Transition
          • 1. Service design coordination
            • 2. Change management basics
              - Service Operation
              • 1. Service request fulfillment
                • 2. Incident and problem management
                  Continual Improvement- Service Improvement Practices
                  • 1. PDCA cycle (Plan-Do-Check-Act)
                    • 2. Performance measurement and reporting
                      Service Management Fundamentals- Introduction to IT Service Management
                      • 1. Stakeholders and service relationships
                        • 2. Service concepts and value creation

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