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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 規格の文脈において、「適合」という用語は何を表しますか?

A) 要件への準拠
B) 監査不適合報告書と再監査報告書との調整
C) 認定機関による品質マネジメントシステム認証
D) サプライヤー認証の検証

2. デミングは継続的改善システムを提案しました。
このシステムにはどの 4 つのアクティビティが含まれますか?

A) 計画します。実行。評価して行動する
B) 計画します。する。確認して対処する
C) 計画します。する。評価して行動する
D) 計画します。実行。監査と改善

3. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?

A) 技術革新を取り入れたもの
B) ベストプラクティスに基づく方法論的順序
C) 一定の品質
D) サービスの提供方法を​​革新する

4. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) リリース管理
B) セキュリティ管理
C) 変更管理
D) サービスデスク

5. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) 構成アイテム
B) 開発されたアプリケーション
C) 導入されたインフラストラクチャ
D) サービス

Solutions: