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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the service value chain is CORRECT?

A) The service value chain uses value streams to describe a combination of consumers and providers
B) Each value chain activity uses different combinations of practices to convert inputs into outputs
C) Each value chain activity identifies a requirement for resources from an external supplier
D) The service value chain converts value into demand

2. Which practice is responsible for moving new or changed components to live or other environments?

A) Deployment management
B) Change enablement
C) Release management
D) Supplier management

3. Which practice needs the right culture to be embedded across the entire organization?

A) Continual improvement
B) Change enablement
C) Service level management
D) Service request management

4. Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A) Partners and suppliers
B) Value streams and processes
C) Information and technology
D) Organizations and people

5. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Ignore the conflicting objectives of different stakeholders
B) Try to create a solution for every exception
C) Start with a complex solution, then simplify
D) Understand how each element contributes to value creation

Solutions: