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Instant Download EXIN : ITILSC-SOA Questions & Answers as PDF & Test Engine
- Exam Code: ITILSC-SOA
- Exam Name: ITIL Service Capability Service Offerings and Agreements
- Updated: Sep 15, 2026
- No. of Questions: 14 Questions and Answers
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Exam Details
ITIL ITILSC-SOA has the time frame of one hour and a half and includes the questions of multiple-choice type. The passing score is 28 on a scale of 40. The exam is available in the English, Japanese, German, Danish, French, Spanish (Latin America), and Brazilian Portuguese languages.
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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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Certification Path
The ITILSC-SOA certification includes only one ITILSC-SOA certification exam.
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Catalogue Management | 15% | - Business and technical views - Integration with other processes - Structure, content and maintenance |
| Demand Management | 10% | - Patterns of business activity - Link to capacity and service portfolio - Influencing and managing demand |
| Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Key concepts and value to business - Relationship with ITIL service lifecycle |
| Service Portfolio Management | 15% | - Portfolio structure and categorization - Business case and investment justification - Pipeline, service catalogue and retired services |
| Supplier Management | 10% | - Contract management and renewal - Supplier categories and contracts - Evaluation, selection and performance monitoring |
| Financial Management for IT Services | 15% | - Cost models and ROI calculation - Pricing and value demonstration - Budgeting, accounting and charging |
| Roles, Responsibilities and Implementation | 5% | - Technology and tool considerations - Key roles in SOA processes - Challenges and critical success factors |
| Service Level Management | 20% | - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts - Review and improvement of service levels |
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