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How to book the ITILSC-OSA Exam
These are following steps for registering the ITILSC-OSA exam. Step 1: Visit PeopleCert Exam Registration Step 2: Select the onsite proctored or online proctored delivery method of Certification Exam Step 3: Select Date, time and confirm with a payment method
Exam Details
The professionals who plan to get certified need to nail the ITIL ITILSC-OSA test. It has the duration of 1.5 hours and comes with several multiple-choice questions. The pass mark is 28 on a scale of 40. The exam is given in the English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, and German languages.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Functions and Roles | - Operational Roles & Functions
|
| Topic 2: Event Management | - Event Management Process
|
| Topic 3: Request Fulfilment | - Request Fulfilment Process
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| Topic 4: Problem Management | - Problem Management Process
|
| Topic 5: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
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| Topic 6: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 7: Incident Management | - Incident Management Process
|
| Topic 8: Service Desk | - Service Desk Function
|
| Topic 9: Access Management | - Access Management Process
|
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