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Facebook Certified Community Manager Sample Questions:

1. The community manager of a nonprofit contacts local government officials with an idea for an elderly-only fitness park in a local green space.
The community manager needs to provide evidence to the nonprofit that will help it to build relationships with potential government partners.
Which two proactive tactics should the community manager use in this situation? (Choose 2)

A) Monitor elderly-only audiences on social media for outdoor recreational conversations
B) Put a sign in the green space asking for the fitness park to be built and share it on social media
C) Run ads across digital platforms that ask for feedback on the park idea
D) Create a poll for the community to assess interest in the park and report findings to the nonprofit

2. A local museum is opening a new exhibition. The museum director asks the community manager to use social media to generate excitement for the new exhibition. The community manager runs an organic campaign on Facebook through a mix of influencer posts, visitor testimonials and press quotes.
Which approach should the community manager use to measure how well received the exhibition was?

A) Measure the engagement rate on the influencers' posts
B) Analyze the reach of exhibition-related posts through Ads Manager
C) Determine the sentiment by scanning positive and negative comments
D) Record the total number of campaign comments through native insights

3. The only community manager of a Brazilian national football fan group with 2 million members needs support to ensure content is on topic. The community manager notices an increase of spam videos in other languages in the group.
Which three options should the community manager use to keep the group relevant? (Choose 3)

A) Encourage members to report content to admins
B) Remove all members who post in a non-local language
C) Set up post approval for all members
D) Use Group Insights to identify potential moderators
E) Reject all new membership requests

4. A community manager needs to develop a leadership team to manage content for a community in which members share private information.
Historically, two visible members led this community, and community members are resistant to a larger leadership team.
The expanded leadership team must lead with a consistent voice and maintain an inclusive environment.
How can the community manager achieve these requirements?

A) Create a team page for official communications and encourage the admin team to use their personal profiles.
B) Highlight the leadership team with photos, announcements and by tagging them regularly.
C) Task specific admin team members to enforce rules, and assign others to maintain an inclusive environment.
D) Create an admin team profile for all team members to use when they make an official team action.

5. An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A) Share the rules and guidelines as a comment on their post and monitor for future violations.
B) Remove the member from the group and delete all comments and posts from the last 30 days.
C) Use the Branded Content manager to signify which promotional posts have been approved by the admin team.
D) Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.

Solutions: