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HP Selling Imaging and Printing Fundamentals Sample Questions:

1. Which factors contribute to the low cost of printing with HP OfficeJet Pro products? (Select three.)

A) Expandable trays
B) Lifetime print heads
C) Available high yield cartridges
D) Color touch screens
E) Wireless connectivity
F) Require less energy to print

2. What is an effective way of choosing HP imaging and printing products for a customer?

A) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
B) Sell products that offer the most functionality to fit within the customer's budget.
C) Offer free training when selling HP imaging and printing devices.
D) Match product features to the customer's needs to improve the way they work.

3. What are HP Care Pack services?

A) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
B) Bundled genuine HP supplies and maintenance kits provided to customers at specific service intervals
C) Bundled genuine HP supplies sold contractually
D) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty

4. What is likely to happen when a business customer begins using more color in their marketing documents?

A) Increased costs of mono printing
B) Decreased costs of printing
C) Decreased reaction from competitors
D) Improved brand recognition

5. What is the major difference between an HP MFP and an HP flow MFP?

A) HP flow MFPs have more optional finishing devices, for a more versatile printing system.
B) HP flow MFPs are designed to fit aesthetically into a modern office environment.
C) HP flow MFPs are more energy efficient, for a greener office.
D) HP flow MFPs are optimized to handle the demands of digital document workflows.

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