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HP Selling HP BSM Solutions Sample Questions:

1. Which question is best used to qualify a Network Management opportunity?

A) How often do users blame the network for application response time issues?
B) Are you looking to adapt to new initiatives like Cloud Computing?
C) How often do customers complain about an application response time?
D) How do you handle Quality Assurance test management?

2. Which key customer persona is most likely associated with and involved in Application Performance management?

A) Senior Project Manager
B) Chief Marketing Officer
C) Quality Assurance Director
D) Director of Operations

3. Which customer challenge does BSM Systems management most specifically address?

A) inability to provide a holistic and cross-domain view of their entire IT infrastructure
B) need to develop a multi-screen monitoring view of the cross-domain infrastructure
C) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
D) inability to detect the root-cause of an application problem

4. Which statement best links a customer problem to a solution capability for Systems management?

A) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
C) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Runtime Service Model (RTSM)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

5. Which statement best links a customer problem to a solution capability for Application Performance Management?

A) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
B) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
C) Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

Solutions: