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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) control and audit of all hardware assets installations, moves, additions, and changes
C) ITIL v3 aligned process workflows
D) electronic audit records and electronic signatures

2. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) Tivoli User Group Web page
B) IBM DeveloperWorks wikis
C) IBM Tivoli Forums
D) IBM Support Web page
E) Tivoli Field Guides

3. A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A) install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster
B) switch the OS platform from AIX to Linux
C) install IBM DB2 on a PowerHA (formerly HACMP) cluster
D) double the number of IBM WebSphere and IBM DB2 nodes

4. Which statement describes IT processes?

A) Capabilities that reduce IT costs.
B) Interrelated activities carried out to create value for customers or stakeholders
C) The people and the tools they use to carry out activities.
D) Activities designed to make delivering IT services more effective and efficient.

5. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server. IBM SmartCloud Control Desk
B) Multi-server, IBM SmartCloud Control Desk - Entry
C) Multi-server, IBM SmartCloud Control Desk
D) Single server, IBM SmartCloud Control Desk - Entry

Solutions: