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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the best route for 'gaining social trust'?

A) Strive for the highest number of hits on your Web site.
B) Identify and develop relationships with tippers in your industry.
C) Ask your supplier network to blog about their relationship with you.
D) Ask your employees to blog about your company in any of the blogs they participate in.

2. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Blogs
B) Journals
C) Forums
D) Wikis

3. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Social Analytics
B) Telemarketing surveys
C) eCommerce checkout carts
D) Online Forms

4. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Social everywhere
B) Blogs
C) Social forums
D) Idea center

5. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Incredible (awesome)
B) Informational (helpful)
C) Insulated (private)
D) Identifying (personalized)

Solutions: