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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Docs
B) Files
C) Folders
D) Forms

2. What is one of the best ways to engage your customers or employees to train them in a social and fun manner?

A) Social Gaming
B) Social Analytics
C) Social Surveys
D) Social Newsletters

3. If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!

A) Location
B) Stock price
C) CEO
D) Culture

4. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Lotus Protector
B) IBM Lotus Symphony
C) IBM Tivoli Manager
D) IBM Connections

5. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?

A) Blogs
B) Forums
C) Communities
D) Wikis

Solutions: