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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What are the five IT areas that are listed as transformational technologies in IT?

A) Hardware, Database, Software, Web 2.0, XML
B) Fortran, COBOL, Basic, C++, Java
C) Mainframe, Departmental, PCs, Internet, Social
D) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect

2. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) The ability to see the sender of an e-mail is online right from your inbox and chat right away
B) Broad support of industry leading vendors
C) Standards-based APIs
D) Rich-text support in chat

3. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.

A) Incredible (awesome)
B) Informational (helpful)
C) Insulated (private)
D) Identifying (personalized)

4. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM Lotus Protector
B) IBM Lotus Symphony
C) IBM Lotus Quickr
D) IBM FileNet

5. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?

A) Social Analytics
B) Telemarketing surveys
C) eCommerce checkout carts
D) Online Forms

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