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Instant Download Oracle : 1z1-325 Questions & Answers as PDF & Test Engine
- Exam Code: 1z1-325
- Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
- Updated: Sep 19, 2026
- No. of Questions: 87 Questions and Answers
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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Appearance | - Create Navigation Sets - Configure Customizable Menus - Create and implement Workspaces - Design Agent Interfaces |
| Topic 2: Customer Portal | - Portal access control - Portal deployment and configuration - Self-service functionality setup |
| Topic 3: Knowledge and Answer Management | - Manage knowledge base categories - Set up answer access and visibility - Create and organize answers |
| Topic 4: Site Configuration and Administration | - Search priority and keywords - Passport configurations - Message templates and variables - System settings and configuration |
| Topic 5: Analytics and Reporting | - Create standard and custom reports - Define report access and sharing - Configure dashboards |
| Topic 6: Staff and Profile Management | - Define permissions and access rights - Create and manage profiles - Configure agent workflows - Set up staff accounts and roles |
| Topic 7: Customer Interaction Tools | - Set up feedback and surveys - Manage email and response channels - Configure Chat and Co-Browse |
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